Sports / Casino
These terms set out the rules that govern your account with 95pk — what you can do, what we expect, and how we handle disputes. Access to 95pk depends on your local law and eligible regions; please read these conditions carefully before using any part of the platform.
By opening an account on 95pk, you agree to be bound by these terms in full. We may update them from time to time; when we do, we will post the revised version here and the continued use of your account after that point means you accept the changes. These terms are written for users in eligible regions where access to 95pk is permitted under local law — if you are unsure whether your region qualifies, check with your local authority before proceeding. Your account is personal and non-transferable. You are responsible for keeping your login credentials secure. Any activity carried out through your account is your responsibility unless you have reported a security concern to us through the published support routes. Transactions processed via Rocket or Upay are subject to the terms of those payment providers in addition to ours. We do not override the rules of those payment rails; we work within them. If a transaction is disputed, the first step is always to raise it with us directly — our support team can pull the transaction record from your account wallet and walk you through the next steps. We aim to acknowledge every policy-related query through our available contact channels.
Understanding the boundaries of this policy helps you know where to direct questions and what protections apply to different parts of your experience on 95pk.
These terms govern how you open, use, and close your 95pk account, including login, identity verification steps shown in your account, and any suspension or restriction we apply. Eligibility depends on your local law and region.
Deposits and withdrawals processed through Rocket or Upay fall under these terms alongside the rules of those payment providers. We do not set the processing rules for those rails, but we are responsible for the records held in your account wallet.
The games, odds displays, and promotional notices on 95pk are covered by these terms in respect of accuracy and fair presentation. Game outcomes are determined by the relevant game engine; we do not alter results after they are settled.
Payment providers, game studios, and any external links you follow from 95pk operate under their own terms. We are not liable for the policies or conduct of those third parties, and these terms do not extend to them.
These terms are not one-sided. You have concrete rights you can act on at any time through your account or through our support routes. If you believe a transaction record is wrong, you can request a review by contacting support and quoting the transaction reference shown in your account wallet. If your personal details need correcting — name spelling, contact number, or linked payment method — you can update most fields directly in the account settings page; for changes that require verification, support will guide you through the steps shown there. You also have the right to ask us a question about how your data is used or how a decision about your account was made. We will respond through the channel you used to reach us. If you want to close your account, the option is in your account settings; any pending balance will be processed through your registered Rocket or Upay wallet before closure is confirmed.
Request a copy of your transaction history or account activity log by contacting support with your account reference. We will provide the records held against your account.
Update contact details and payment methods in account settings. Changes requiring identity re-verification follow the steps displayed in your account at the time of the request.
Send any policy or account question through our published support routes. We will respond through the same channel and reference the specific term or account record relevant to your query.
Close your account at any time via account settings. Outstanding balances are returned to your registered Rocket or Upay wallet before the account is deactivated.
If you have a question about these terms or need to raise a concern about your account, use the contact routes published on 95pk. We do not publish response time commitments here, but every query is logged and handled in the order it is received.
Open the chat widget from any page on 95pk while signed in. Provide your account reference and the specific term or transaction you are asking about so we can pull the right record.
Send your query to the support address listed in the Help section of your account. Include your registered mobile number and a brief description of the issue for faster handling.
The Help section inside your signed-in account lists common policy questions and the steps to follow for account changes, transaction disputes, and closure requests.
We take the handling of your information seriously. Here is how we approach the key areas that affect your data and account security on 95pk.
We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold by contacting support with your account reference and the specific records you need.
Your account is protected by the login credentials you set. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately through the live chat route so we can flag the account for review.
95pk uses cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser. Disabling session cookies may affect your ability to stay signed in or access certain account features.
If you believe a term has been applied incorrectly to your account, raise it through the email support route with the relevant transaction or account reference. We will review the application of the term and respond with our findings through the same channel.
Answers to the questions we hear most often about how these terms work in practice.
Access to 95pk depends on your local law and eligible region. If access is permitted where you are, these terms apply to your account in full from the moment you complete registration. Check your local regulations if you are unsure about eligibility before opening an account.
We post the updated version on this page. Continuing to use your account after the update is posted means you accept the revised terms. If you do not agree with a change, you can close your account through account settings before the change takes effect.
No. Your 95pk account is personal and non-transferable. Sharing access or attempting to transfer account ownership is a breach of these terms and may result in the account being suspended pending a review by our support team.
Start by contacting 95pk support through live chat or email with the transaction reference from your account wallet. We will pull the record and liaise with the relevant payment provider on your behalf. Do not raise the dispute directly with the payment provider before contacting us first.
We retain account and transaction records for a period after closure as required by applicable rules. You can request a summary of what we hold at any point by contacting support with your account reference and specifying the records you need.
Contact support immediately through the live chat route available on 95pk. Provide your account reference and describe what you noticed. We will flag the account for review and guide you through the steps shown in your account to secure it.